MagnaVision Return & Refund Policy

At MagnaVision, your satisfaction matters to us. We want you to shop with confidence, knowing that if something isn't right with your order, we'll do our best to help. Our Return & Refund Policy explains how to request a return, replacement or refund.

1. Return Period

Eligible products may be returned within 30 days of the purchase date, subject to the conditions outlined in this policy. Certain products may have different return conditions where clearly stated on the product page.

To qualify for a standard return, your item should be unused, in its original condition and returned with its accessories, packaging and proof of purchase where reasonably possible.

Nothing in this policy limits your rights under applicable South African consumer law.

2. Products That May Not Qualify for Standard Returns

Some products may be excluded from change-of-mind returns, including items that have been used, damaged through misuse, altered, or returned with essential components missing.

These exclusions do not remove any legal rights you may have if a product is faulty, defective, unsafe or incorrectly supplied.

3. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible.

Include your order number, a description of the issue and clear photographs or videos where relevant. We will assess your request and explain the available next steps, including a return, replacement, repair or refund as applicable.

For qualifying defective goods, MagnaVision will honour the remedies required by South African consumer law.

4. How to Request a Return

To start a return, please follow these steps:

1. Contact us through our Contact Us page or customer support email.

2. Provide your order number and the reason for your return.

3. Include photographs or other supporting information if requested.

4. Wait for our return instructions before sending the product back.

5. Package the product securely and follow the return instructions provided.

Please do not send items to an address that has not been confirmed by our team.

5. Return Shipping Costs

For eligible standard returns, the first return per order will be free, provided the return is approved and arranged through our authorised return process.

If you need to return additional items from the same order separately, additional shipping charges may apply where permitted by law and communicated to you beforehand.

If an item is faulty, defective, unsafe or incorrectly supplied, return costs will be handled in accordance with applicable consumer law.

6. Return Deadline After Approval

Once your return has been approved and instructions have been provided, please send the item back within 14 calendar days, unless we agree otherwise in writing or applicable law requires a different arrangement.

If you anticipate a delay, contact our team before the deadline.

7. Refund Options and Processing

Once your return has been received and assessed, we will notify you of the outcome.

Approved refunds will generally be issued to your original payment method unless another option is agreed upon and permitted by law. Processing times may vary depending on your bank or payment provider.

Where a refund is legally due, MagnaVision will process it within the applicable legal timeframe.

8. Exchanges

If you would like a different colour or product, please contact us to check availability. Exchanges depend on stock and the nature of the request. If an exchange is unavailable, we will explain the applicable return and refund options.

9. Orders That Have Not Arrived

If your order has not arrived within the estimated delivery period, contact us with your order number. We will investigate the shipment and advise you on the available options.

If an order is confirmed lost or not delivered, any refund or other remedy will be handled in accordance with our delivery policy and applicable consumer law.

10. Changes to This Policy

MagnaVision may update this policy when necessary. The version published on our website will apply subject to any applicable legal requirements and consumer rights.

11. Contact Us

For return, refund or order enquiries, please contact us through our website's Contact Us page.

Please include your order number so that we can assist you as efficiently as possible.

MagnaVision — Your satisfaction matters to us.