Frequently Asked Questions

Got questions? We've got you covered! Find answers about our products, compatibility, orders, delivery and returns so you can shop with confidence.

Products & Compatibility

1. What is the MagnaVision Magnetic Camera Grip?

The MagnaVision Magnetic Camera Grip gives your smartphone a camera-style feel with physical controls designed for photography and video creation. It's ideal for content creators, travellers, vloggers and social media enthusiasts.

2. Which phones are compatible with the camera grip?

The grip is designed for compatible iPhone 12 and newer models, with iOS 26 or later required for full functionality. Selected Android models are also supported, including Samsung Galaxy S25 and S26, Huawei Mate 80, Pura 70 and Pura 80, and Xiaomi 17 series, including Pro and Ultra models. Please confirm compatibility with your exact phone before ordering.

3. Does the camera grip charge my phone?

Wireless charging is available for compatible iPhones. Support depends on your phone model and setup, so please verify compatibility before purchasing.

4. Does the camera grip have a built-in battery?

Yes! It features a built-in 3,200 mAh battery and a USB-C charging port for recharging the grip.

5. What features and controls does the grip offer?

It features a physical shutter button, a precision control dial and customisable function buttons. Selected advanced features may require a compatible phone, companion app or updated firmware.

6. Can I use the grip for TikTok, Reels and YouTube?

Absolutely! It's designed to make capturing photos and videos more convenient, whether you're creating social media content, vlogging, travelling or recording everyday moments.

7. Can I use the grip with a tripod?

Yes, the grip features a 1/4-inch mounting interface for compatible tripods and accessories. You can also purchase the grip and tripod together where a bundle is available on our website.

8. What is the MagnaVision Magnetic Selfie Light with Mirror used for?

It's designed to provide additional lighting for selfies, videos and content creation. The built-in mirror makes it convenient for checking your appearance while taking photos or getting ready. Please check the product listing for compatibility and setup details.

Orders & Delivery

9. How do I place an order?

Choose your product, add it to your cart and proceed to checkout. Enter your delivery details and select from the available payment methods to complete your purchase.

10. Which payment methods do you accept?

Available payment options are displayed at checkout. Please review the options shown before completing your order.

11. Where does MagnaVision deliver?

Delivery is available to locations supported by our checkout. Enter your address during checkout to confirm availability.

12. How long does delivery take?

Delivery time is estimated between 8-12 business days . 

13. Can I track my order?

Where tracking is available, we'll provide the relevant details after your order has been dispatched so you can follow your parcel's progress.

14. Can I change my order or delivery address after checkout?

Please contact us as soon as possible if you need to change or cancel an order or update your address. Changes may not be possible once your order has been processed or dispatched.

15. What should I do if my order is delayed or arrives damaged?

Contact us with your order number and a description of the issue. If your parcel arrives damaged, please include clear photographs of the product and packaging so we can assist you with the next steps.

Returns & Refunds

16. What is MagnaVision's return policy?

Returns are handled in accordance with our published Returns Policy and applicable South African consumer law. Please contact us before sending an item back so we can guide you through the process.

17. Can I return a product if I change my mind?

Change-of-mind returns are subject to our published policy and applicable legal requirements. Please review our Returns Policy or contact us to confirm whether your purchase qualifies.

18. What happens if my product is faulty or stops working?

Contact us with your order number and a description of the problem. Photos or videos may help us assess the issue. We'll guide you through the appropriate next steps in accordance with applicable consumer law and our returns process.

19. How do I request a refund or exchange?

Contact us with your order number and the reason for your request. We'll review your request and explain the next steps. Exchanges depend on product availability, while refund processing times may vary depending on your payment provider.

20. Do I have to pay for return shipping?

Return-shipping costs depend on the reason for the return, our published policy and applicable consumer law. Please contact us before arranging a return so we can confirm the process.

Still have questions? Visit our Contact Us page, and our team will be happy to assist you.